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Self-service technologies
This topic currently groups 1 published articles across 1 issues.
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Topic Article
Customer participation in retail-focus on automated services
Marko Maki • Teemu Kokko
Volume 07 Issue 1 · 18 Jul 2013
Self-service technologies in retail have not been studied on a large scale despite their increasing importance. The major aim of this article is to increase our understanding of automated processes in retail by employin…