Healthcare office workers, job diagnostic survey, motivation, hybrid and remote work, employee engagement, productivity, patient care, job satisfaction.


The unprecedented nature of technological advancements, emphasis on the need for superior patient care, and evolving workplace dynamics lead to the need for revitalizing various factors that improve motivation for healthcare workers. The study aims to comprehend motivation for healthcare workers through the intricate lens of the Hackman and Oldham model by conducting a job diagnostic survey. Healthcare is a crucial industry where timely delivery of patient care is prioritized, workers often aim to exceed expectations and stay motivated. The conceptual framework of Hackman and Oldham provides insight into understanding the motivational factors of the job design, employee satisfaction in their role, and channel efforts into improving the same. A key application of the survey can be identifying areas of focus and improvement that can significantly improve motivation levels for employees thereby improving their performance and reshaping the healthcare workforce. A novel approach to research has been adopted, as previous studies have extensively focused on health care workers; however, most have overlooked the challenges healthcare office workers face to support the physicians and nurses at hospitals. The originality of the study stems from this finding as healthcare administrative workers face unique challenges that may be absent in other industries, and with the current nature of jobs post the pandemic, employers have found difficulty in retaining talent, keeping workers motivated, and empowering them to perform. This study will lead to both empirical and practical implications, aims to provide insight to future researchers as well as organizational leaders to acknowledge the newer dynamics of the workplace where healthcare office workers face many struggles in their workplace like long hours of working, stressful work environment, and constant pressure to perform as their performance is directly related to patient care and often involves saving lives, leading to lack of work-life balance; and how motivation resolves these issues. The study is performed on healthcare office workers in a North Texas Hospital and Healthcare organization, by surveying them with the Hackman and Oldham instrument to grasp their motivation levels and provide suggestions to the leadership to assist employees to stay motivated and focused.

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